OOPS PROTECTION™
Clarity Vision Eyewear Guarantee
Protect Your Investment
The Oops Protection™ allows you to protect your eyes by insuring your eyewear for up to 12-months for only $35.
What’s Covered
Repair or Replacement
Life happens, we love toddlers and pets but they might not treat your glasses the way they should.
Frames
We will repair or replace damaged frames once at no additional cost 12-months from the original purchase date.
If the frame model is discontinued, we will replace it with a frame of comparable value.
Lenses
We will replace damaged lenses once at no additional cost up to 12-months from the original purchase date.
Adjustments
If your glasses don’t feel right, bring them in for free adjustments.
Nose Pads and Screws
Nose pads and screws can be replaced at no cost.
Lost or Stolen Eyewear
Glasses don’t have GPS tracking, no worries, we can help soften the blow.
If your glasses are lost or stolen, we will replace them for 50% of the original purchase price.
Prescription Changes
Our bodies change over time and so do our eyes.
If your prescription changes within 6-months from the original purchase date, we will replace your lenses at a 50% discount off the replacement cost.
Frames and lenses require proper care. Most lenses should only be cleaned with approved
cleaning solution and soft, lint-free microfiber cloths. Please visit us if you have any issues, and
we will be happy to assist.
Sunglasses & computer glasses?
No problem! Additional pairs can be covered for an additional $20 each.
Clarity Vision Refund Policy:
Frames and Lenses
At Clarity Vision, we are committed to making sure you are happy with your eyewear while also balancing our ability to offer quality care and service. Here is what you can expect:
1. General Refund and Return Policy
Clarity Vision is unable to refund or return glasses due to the customized nature of the product, however, if your lenses do not meet your vision needs, we offer a complimentary, one-time lens remake within 60 days of notifying you that your glasses are ready for pick up. This covers prescription adjustments or changes for your comfort. Any lens upgrades will incur additional charges. Under rare circumstances, glasses may be returned at the management’s discretion. In those situations a 30% restocking fee will be applied.
2. Frame Exchanges
You can exchange frames within 60 days of purchase. There is a 30% frame restocking fee (of the original retail frame price). If the new frames are priced higher, you can simply pay the 30% frame restocking fee plus the additional difference. A $50 copay for the new lenses that must be fabricated will be applied.
3. Canceling an Order in Progress:
If you cancel an order that is in progress, a cancellation charge will be applied. The amount of the charge will depend on the current production phase of the lenses.
This policy is designed to prioritize your satisfaction while ensuring we can continue to offer high-quality service for all our patients. Policy may be altered based upon the policies of your insurance carrier.
Insurances We Accept
Call your local Clarity Vision office to make sure your preferred location accepts your insurance as acceptance can vary per office
Contact Us
Let’s talk!
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